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All the latest from Divi Pro
16 Aug 2020

WordPress version 5.5 is now available. Please be sure to check compatibility with plugins and save a backup BEFORE updating. You can find out more about this version of WordPress at  https://wordpress.org/news/2020/08/eckstine .

16 Jul 2020

If you are unable to pay your monthly invoice due to a temporary hardship caused by the ongoing pandemic, please submit a support request explaining your circumstances. Late fees can be waived, and payments can be put on hold for up to 90 days.

6 Jul 2020

PHP 7.4 is now available in your web hosting cPanel. This version DOES work with the latest version of Divi, and is recommended by WordPress. You can upgrade your PHP from the cPanel in the MultiPHP Manager. Select the site(s) you want to upgrade, then select the version from the dropdown, and click the Apply button. Your website will be briefly unavailable (approximately 1-2 minutes) during...


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7 Dec 2019

Included in WordPress 5.3 is a new administration email verification feature, which will trigger every 6 months. Only administrator users will be prompted to verify their email address. Here is what the verification looks like: This new feature could be considered as an annoyance, or even confuse clients. Luckily, there is an easy way to disable it if you are using a child theme with...


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18 Nov 2019

WordPress 5.3 introduced a new way to manage images uploaded by detecting big images and generating a “web-optimized maximum size” of them. Unfortunately, this feature seems to have a bug. When uploading ANY image to WordPress, users are reporting the following error: Post-processing of the image failed. If this is a photo or a large image, please scale it down to 2500 pixels and upload...


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2 Nov 2019

Your WordPress-optimized hosting account now comes with a power Cache Manager tool you can use to intelligently manage cached resources. This means visitors to your website will enjoy quick page loads with less effort on your part. Access the new Cache Manager in cPanel in the software section: Selecting a Domain If you are managing multiple domains in your cPanel, you can simply...


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7 Jun 2019

Since the release of WordPress 5.0, many folks have been getting a security error when trying to upload a custom font into Divi. Not to worry, you can fix this by adding one line of code to your child theme functions.php file: define( 'ALLOW_UNFILTERED_UPLOADS', true ); If you're not using a child theme, the same code can be added to your wp-config file in cPanel. Need help...


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2 Apr 2019

PHP 7.3 is now available in cPanel. As always, the default values exceed what is recommended by Elegant Themes. Please be sure to check any plugins for compatibility before updating.

4 Dec 2018

With less than three days advance notice, the folks at WordPress have announced version 5.0 (Gutenberg) will be released on Thursday, December 6. You can read the announcement here:  https://make.wordpress.org/core/2018/12/04/new-5-0-target-date/ .  But not to worry - in anticipation of this update... AUTOMATIC WORDPRESS UPDATES HAVE BEEN DISABLED FOR ALL DIVI PRO HOSTING ACCOUNTS...


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1 Dec 2018

You will notice a yellow notification bar at the top of the page when logging into your account about email verification. Email verification is now required for all new clients, and recommended for those with existing accounts (it will be required in the near future). This will help ensure an incorrect email address is not entered by mistake and that email messages from Divi Pro can be...


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